Returns of products sold at closeout discounts and special non-returnable promotional offers will not be credited.
Defective products do NOT need to be returned in many instances. Call 1-800-323-9400 or fax to 630-668-0227 for credit or replacement.
All returns will be credited at 50% discount from the suggested retail price unless the item was purchased at a higher discount.
Returned cartons should not exceed fifty pounds.
For your protection, returns should be shipped via a traceable means (e.g., UPS or FedEx), or if shipped Parcel Post, then insured. Tyndale will assume no responsibility for lost returns.
Ship all returns Prepaid to:
Tyndale House Publishers
Returns Department
370 Executive Drive
Carol Stream, IL 60188
Be sure to include your return address on the shipping label.
A packing list should be included in each box indicating (1) the items being returned; (2) your store name, account number, and full address; and (3) number of boxes in shipment (1 of x, 2 of x, etc.)
Refused returns will either be destroyed or shipped back at senders' expense. We reserve the right to not issue credit nor ship back any ineligible returned items, including other suppliers' products sent to us in error.
