Frequently Asked Questions
View a list of commonly asked questions below.
1. How quickly is my online order shipped? (view answers)
2. Why can't I log on to your site? (view answers)
3. What carriers are available as shipping options? (view answers)
4. Where can I find books printed in other languages? (view answers)
5. What do I need to know about making a return? (view answers)
6. What should I do if I have questions or problems with an order? (view answers)
- All questions about your order or adjustments to your account should be made through the Customer Service department. You can contact them at 800-323-9400 (FAX 630-668-0227). They will be happy to discuss your account with you.
- Requests for adjustments must be made within 30 days after invoice date.
- Incorrect shipments must be reported immediately to the Customer Service department. They will then initiate a UPS call tag, and the UPS driver will come to your store for pickup. Upon receipt of such you will return the incorrect shipment for full credit. Failure to report an incorrect shipment within 30 days will waive your right of return.
