Tyndale House Publisher's Returns Policy: 

Eligible Returns:

Returnable items must be in print, in clean saleable condition, and free of all store labels and stickers. Returnable items will be credited at the discount they were purchased at or 50% of the list price if no Tyndale purchase history is found. 

Ineligible Returns:

Refused returns will either be destroyed or shipped back at senders' expense. We reserve the right to not issue credit nor ship back any ineligible returned items, including other suppliers' products sent to us in error.

The following are not eligible for return credit:

  • Products sold at closeout discounts
  • Special non-returnable promotional offers

  • Products that are out-of-print

  • Products that are not in clean, saleable condition

Box Requirements:

  • A packing list included in each box indicating:

    1. The items being returned

    2. Your store name, account number, and full address

    3. Number of boxes in shipment (1 of x, 2 of x, etc.)

  • Returned boxes should not exceed 50 lbs.

  • Include a return address on shipping label.

Shipping Requirements:

The customer is responsible for all return shipping costs.  For your protection, ship via a trackable means as Tyndale is not responsible for lost returns.

Returns Address:
Tyndale House Publishers
Returns Department
370 Executive Drive
Carol Stream, IL 60188
 

If a product is damaged or defective, please call Customer Service at 1-800-323-9400 for credit or replacement.